Thatched

It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

Reviews of Thatched Cottage, Shepton Mallet

Best rates for a Local Hotel

Review by robert emmett on 25th November, 2010

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the weekend we stayed the new owners had just taken over(claire & chris)they made us very welcome and so did all there staff,would recommend this hotel/restaurant

Date visited: 27-30 october 2010

Review by Wendy Howlett on 15th February, 2009

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What a lovely old charming hotel. We stayed in the Aldhelm room, huge but with creaking floorboards. Lack of toiltetries in bathroom. Lots of cobwebs too. We were celebrating our Ruby Anniversary as well as Valentines day and were disappointed when we dined in what we describe as a hallway, the least cosy area of the dining area. Roses on the table were pink, not red, which we felt was cost cutting. Bed was super comfy. Breakfast was ok, sausage was to die for, but though we ordered full english, it came minus the mushrooms as advertised and when we queried it were told they had ran out of mushrooms, but were not offered anything to replace it. We were given 1 slice of wafer thin toast and sauce came in tiny jam pots which in quantity amounted to 2 small teaspoons. We were not offered tea or coffee refills. We paid £120 for the night and thought the hotel had great potential, but they appear to be cutting costs on the things which really matter and which would encouage guests back. Most of the staff were courteous but not what we woul dcall friendly.

Date visited: 14th February 2009

Review by Anonymous on 8th December, 2008

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Bad Points: No soap in Bathroom, breakfast a shambles and table not properly laid up. The minute piece of black pudding was an insult and the extra charge for non resident breakfasts was not explained beforehand.

Date visited: 2008-12-08

Review by Anonymous on 22nd September, 2008

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Good Points: Lovely staff, very clean, super food. Bad Points: Wrong sort of room provided. When we asked to change we were told they were fully booked, which was clearly untrue. The TV got terrestrial and ITV3 which I don't consider to be the 'terrestrial and choice of satellite programming' in the description. The instructions on how to get there were frankly the worst I have ever experienced - we found it by sheer luck. General review: After a dodgy start, it improved thanks to the very pleasant staff and good food.

Date visited: 2008-09-22

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