It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

Reviews of Crown Coffee & Gifts, Ashford

Best rates for a Local Hotel

Review by Tetenterre on 19th November, 2007

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Finding myself in Wye at lunchtime, I thought I'd give it another chance and see if it had improved. I sat down and waited to be served. Nothing. I went up to the counter and asked the waitress for a menu, and told her that I needed something that was quick to prepare, as I had an appointment to make. She gave me a menu and said she would take my order at my table. I returned to my seat. Ten minutes later, she had not come to take an order (it's not as if the place was busy -- the staff were chatting for a lot of the time!). I left and got a sandwich from the Co-op instead.

Date visited: 6 Nov 2007

Review by Tetenterre on 26th January, 2007

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This was an abortive visit. I had previously had an espresso (acceptable, but nothing special) in there one Saturday morning. I noted that they offered tapas on Wednesday evenings. On Wednesday 24 Jan, having verified from this and a couple other web sites that they are open from 7pm on Wednesdays, I went to Wye with my family. Crown Coffee & Gifts was closed, lights out, dark, at 7:15pm. We walked around and returned later. It was still closed. Wasted journey. On my return home I emailed Crown Coffee & Gifts and stated (politely!) what had occurred. To date I have not even had the courtesy of an acknowledgement, far less an actual reply. If this is indicative of the level of customer care/service one can expect from Crown Coffee & Gifts, I shall take my custom elsewhere. A pity: Wye could do with the sort of facility that Crown Coffee & Gifts promises, but fails to deliver. Quite simply, this is not good enough.

Date visited: 24 January, 2007

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