It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

Reviews of Vazon Bay Hotel, Castel

Best rates for a Local Hotel

Review by Luke Bourgaize on 25th June, 2009

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This hotel is a much inmproved hotel since it has been taken over this year and i hope the previous reputation if forgoton as it is under a new managment good luck!

Date visited: Local

Review by Stewart Scott on 14th November, 2006

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First impression was ok & was very happy to have received a F.O.C. upgrade to a top floor seaview room due to it being a present for my wifes 40th Birthday. Nice quiet location overlooking a superb beach. Bus stops right outside the hotel which goes right around the Island either clockwise or Anti-clockwise, so yes 1st Impressions were ok.......but......the room wasnt cleaned well, the swimming pool area was a disgrace (broken windows, dirty pool, side car park like a scrap yard, rubbish everywhere etc...etc...). During various times of the day the reception area was unmanned & we could only find staff you couldn't speak English. Reception staff were english (when you could find them) but didn't have a clue. My mother phoned 5 times over something quite important & asked the reception staff to pass on the fact that I needed to contact home asap.....I never got the message!! As we used the shower we asked for a change of towels which were taken away by the cleaner, but despite 3 attempts never got any back. In the end asked the receptionist who then took ages to find us 1 towel between us to be getting on with...never did receive the others!!! The final straw for me was I returned home. I paid for my 3 night BB stay up front in about Feb 2006 online, we had 1 meal for my wifes birthday (as we used to eat out) which was a set menu and again paid on the night & even left a tip as it was pretty good. So imagine my horror a few weeks after returning home I got charged, which was taken from my card details which should have been destroyed, for 3 x set meals for 2 at a cost of over 80. I did get the money refunded back onto debit card....eventually, but, someone must have had the meals & managed to charge them to my room, very suspicious!!! The sad part about our trip was that it was supposed to be a break for my disabled wifes 40th birthday who nearly died earlier in 2006 & has been through a hell of a lot since diagnosed with her illness. All we wanted was a brief breakaway from our problems but as you can see that clearly wasn't the case either during or after our break. I hope that something is done about this hotel as it does actually have potential if managed correctly but from what I can gather the hotel has a very high staff turnover.

Date visited: 11/07/06

Review by John Brookham on 10th October, 2006

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This hotel is truly awful! I made the mistake of being taken in by the description of the hotel, no doubt penned by the proprietor himself. We had booked to stay 3 nights, but left after just one. The small bedroom stank of cigarettes and was extremely unpleasant, the (public) bar was intimidating and not the place you sit and have a relaxing drink. The staff spoke little or no English, so could not understand that we did not wish to share the breakfast table with another couple! We found a much better ( albeit more expensive) hotel and moved out. The moral is - you get what you pay for.

Date visited: 23-24 September 2006

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