Reviews of Acorn Lodge, Torquay
Review by Sarah on 2nd June, 2008
Add your review Date visited: May 2008
We initially booked 3 rooms for 3 couples over 2 nights.
The owners contacted us to say they had double booked and 1 of the couples would have to stay 1 night in the Brantwood hotel over the road. We were the couple who stayed in the Brantwood, where we had a good night's sleep and a great breakfast. Naturally when we spent the second night in Acorn Lodge we made several comparisons. The bed was less comfortable. Although we actually had a suite with 2 rooms, they felt small as there was less room around the bed to move. No bedside tables. The wardrobe was very wobbly, almost ready to collapse and was positioned in front of the window, blocking lots of light. The shower was feeble and needed a good clean in the corners. Finally we had very little sleep that night as the guttering was blocked/broken. It was raining heavily most of the night we felt as though we were being subjected to Chinese water torture as the rain poured out of the gutter onto the balcony outside our window! When I complained about the gutter the next morning, the owner Clifton was not willing to compromise on anything. He did not even offer to come up to the room to listen to the water. He said it wasn't his fault it was raining, and that if we hadn't stayed in the other hotel we wouldn't have made the comparison between the two hotels, conveniently forgetting that it was HIS fault we were staying there in the first place. His wife Sarah was apologetic but in my opinion they need to take some responsibility for their building maintenance and offer better customer service. Next time I will stay in the Brantwood as for £16 less it was much better value.
Review by Steven
Add your review Date visited: 09/02/2005
Young couple,very personal and friendly,Was a lovely little hotel. Short walk from the station (up a hill - get a taxi if you've got lots of luggage) and run by lovely people :)
Brit Quote: |
|
On this day: |