Where we've been
I stayed at Malvern House recently. It has beautifully decorated rooms with good amenities. Had everything I could ask for, tea/coffee making facilities with biscuits, complimentary water bottle. Bathrooms had ...More
It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.
May 2013: Regency Brighton and Hove
The plurally-named City of Brighton and Hove rather fittingly is a holidays – plural - destination. It’s modern, historic, cultural, sporting, happening, a seaside resort ...More
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Review by Elisa Edwards on 31st July, 2012
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Consultant was great but back office staff are extremely unhelpful. I called twice and they were not at all willing to help. Perhaps they should be reminded that the people they are dealing with may be in lots of pain and eager to get results so necessary treatment can be put in place
It has put me of calling them and I have very little faith in whether my results will be dealt with in a timely fashion
Perhaps some customer service training is in order along with a lesson in general politeness
I work in a customer service based environment and would not dream of adopting an attitude such as the one I have been met with. A little patience goes a long way
Date visited: 14/07/2012
Review by Miss Smith on 18th November, 2011
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I was referred to the headache clinic at this practice I was advised by my GP to chase up where my referral was in the process as my symptoms were worsening.
After calling the practice on the number on this site I was greeted by a very rude receptionist who promptly told me I called the wrong number (purely enquiry based) and that they would write to me even without me explaining what my GP had advised.
As a clerk on a very busy ward at the hospital even in the busiest and stressful moments I would not expose that to visitors/telephone callers and I do not expect to be greeted in this manner by staff who are supposed to show some sort of compassion especially with patients in chronic pain
Date visited: n/a
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We have 3 places to stay in Redhill