It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

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Reviews of French Horn, Alton

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Review by mrs lewis on 4th February, 2014

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Whilst this venue looks very nice from the outside and inside the layout etc is impressive, I have to say that I found the place smelt really bad of cooking fat...its was totally off putting and my clothes stank when I returned home...I mentioned it to the bar staff who just stared at me like i was an alien and said its always like this...not the sort of answer I would have expected...I would certainly not return again it was more like joes cafe on a bust day

Date visited: jan 2014

Review by Wendy Ruffle on 14th December, 2009

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This is not a good review ! I booked for 20 people about 6 weeks prior to our meal, for my husbands birthday.The girl who took the booking, said fine,just pick what you want upfront, so we all did.No-one from the French Horn contacted me at all in all the time in between , which I thought odd since it was a large booking.I rang them, the sunday before to confirm numbers & menus, to speak to the landlady's husband. He was abrupt & unhelpful, making me worried by telling me they wouldn't be able to cope with all our menu choices.He also said that we would be in the 'skittle alley' & not the restaurant.I then spoke to Debbie, the land lady, who was much more helpful & just asked if we could change 3 meals.On the night, we were all hurried over to the skittle alley a good 20 mins before our meal was due. It was absolutely freezing in there, in my opinion , not acceptable for customers to endure.There were no crackers on the tables as there were in the restaurant.The food was sometimes left outside on a table whilst the waitress opened the door.Then they brought out our original choices after all the hoo-har of making us change.The man was short & impatient again when serving deserts making us feel like an inconvenience. He clearly was being gready in not putting us in the restaurant area. We did have 10% knocked off the bill, but left no tip due to the appalling service. We had lots of men looking forward to a xmas drink afterwards & would've spent alot of money if it hadn't been for our treatment.If they'd had the decency to call me earlier , I could've booked elsewhere if they couldn't accommodate my party. It was a real shame as the food was actually quite nice but it was disgusting to expect people to sit in their coats eating dinner.The lady was pleasant & clearly seemed embarrassed but her husband should not be in the food trade with his complete lack of manners & customer service skills.

Date visited: 12.12.09

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