Villa Holiday Homes with a pool
National Trust
De

It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

Featured Destination

November 2014: The Forest of Bowland

Is it sad that so few Britons know the Forest of Bowland, or great for those of us who do? Bowland covers a huge area, ...More
More Uk destinations

Reviews of De Vere University Arms, Cambridge

Best rates for a Local Hotel

Review by Mr M Hothersall on 11th March, 2009

Add your review
I am writing to express my absolute disgust at the customer service and room at the De Vere University Arms in Cambridge. I was booked in for the evening of the 10 Mar 09: 1. Took approx 45 mins to book me in. 2. Eventually got into my room 334. 3. Discovered TV remote not working, phones reception - 3 times, no answer. 4. Left phone ringing for 15 mins, eventually picked up at reception. Asked why it had taken so long, busy, on his own! 5. Told he would pass on to the house manager, had shower, changed and went out for meal. 6. Returned to find nothing had been done? 7. Phoned reception, no answer? 8. Went to reception, asked why no answer and why my remote had not been sorted out? Busy, on my own? I asked for one of the suited managers, who in my opinion appeared to just walk around looking important, acknowledge by the stressed out desk clerk? 9. Eventually, house manager arrived and could not explain why the problem had not been resolved in the first instance? 10. He eventually renewed the batteries, which worked once and then I was left in the same position, unable to check my emails. 11. By this time I was tired of relying on the staff to resolve basic problems. 12. The final straw that broke the camels back was the unacceptable noise of the enormous air conditioning units that roared outside my room single glazed windows. 13. At approx 12:30 in the morning, faced with asking for a move of room, very tired, I decided that this experience was all too much, and packed my belongings and informed the reception that I was leaving. 14. I asked for a customer complaints form, only to be asked if I wanted a blank sheet of A4 paper< insult to injury. 15. I then drove 4hrs to get home, not the best experience I have had to endure. 16. I am not an expert in running hotels, however, like any business, the reception is the shop window and all first opinions last. Overall, the worst hotel experience ever and I move around the country weekly. Travel Lodge put your hotel to shame.

Date visited: 10 Mar 09

Review by Anonymous on 31st August, 2008

Add your review
Good Points: All staff were very friendly and welcoming. General review: We were very impressed with this hotel which is in a great location and would stay again.

Date visited: 2008-08-31

- Write a Review

Brit Quote:
The fact that logic cannot satisfy us awakens an almost insatiable hunger for the irrational. - A N Wilson
More Quotes

On this day:
Eddystone Lighthouse Smashed by Storm - 1703, Britains 1st policewoman goes on duty - 1914, Train Downs Nazi Plane - 1942, Ross McWhirter killed by IRA - 1975, Damilola Taylor Stabbed to Death - 2000
More dates from British history

click here to view all the British counties

County Pages