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Reviews of The Swan Inn, Hungerford

Best rates for a Local Hotel

Review by Adam on 27th March, 2017

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An awful experience by the food and more so by the manger/owner. On arrival we gave the reservation name it was incorrect (not a problem missed heard over the phone) but it was our fault!!! Then we was asked "do you know where your sitting" no we just arrived with a response of "your over there". It seemed at first a nice cosy country pub but looking around after waiting for food to come out, the place is filthy with thick dust and cob webs throughout. It took over an hour and half to get 5 main dishes all just a mixture of steaks meals to the table, and when it finally arrived the young server who brought the food just plated the plates onto the table with out asking who was whose. We asked several times which was which he didn't know plates being swapped on the table, the chips was cold and burnt oilly (been in the fryer to be reheated up and still left out cold) and every steak was cooked incorrectly. After bringing this to the attention of the manger who was behind the bar DRINKING, he was showed 2 steaks cut in half one was meant to be medium rare and was well done no colour at all and very dry!! His response was that's your opinion. Furthermore another order was for medium the steak was rare with the plate red in blood and the meat cold in the middle, again the owner or manager that's your opinion. I asked for the meals to be taken back to be redone or to be taken off the bill (nothing was actually eaten) he said no the meal is provided and is of a high standard refusing to remove the food from the table saying the CUSTOMER IS WRONG, his actual words!!!!!!!!!!!!!!!!! I'd say he had no professional courtesy and did become rude to all his customers and he had no idea of the food being served and refused to accept any complaints. So unprofessional I had to ask him to get the bill to stop the ARGUMENT AT THE TABLE, so I could get my family out of the so called restaurant and then very unhappyily paid for food that was even eaten. THIS IS THE WORST EVER EXPERIENCE I HAVE EVER HAD, LET ALONE THIS WAS MEANT TO BE THE MANEGER SO UNBELIEVABLY RUDE AND UNPROFESSIONAL AND HORRIBLE FOOD STAY AWAY!

Date visited: 26 March 2017

Review by Annie Ansari on 8th February, 2008

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We stayed at the Swan Inn on our way back to Wales after a hectic 2 days in London. It was easy to get to from the M4. The room was a beautiful comfortable double overlooking the countryside. We had a drink in the pub which has some very interesting beers, my partner who is a beer drinker particularly enjoyed this part of our stay!! We then had our evening meal in the Cygnet restaurant. The beef was to die for. We had chosen the Swan Inn because we both love beef, but sometimes feel we can't eat beef because we are not sure of how the meat is produced. But at the Swan Inn the beef comes from their own farm and it is organic. That is most important to us. The night was peaceful, most welcoming after the hustle and bustle of London and the following day we had a most delicious and leisurely breakfast before setting off.

Date visited: 14/7/2007

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