It is important to remember that for every bad review there are probably lots of satisfied customers. These reviews are the comments of individual visitors to Information Britain and have not been authenticated by us. They should not be taken as the views of Crawbar Ltd - publishers of this web site.

Reviews of Hardhorn Road Dental Practice, Poulton-le-Fylde

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Review by a non on 17th January, 2013

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I have been with this dentist for a couple of years now and due to the absolutely rude and unhelpful reception staff I have recently moved. I work in a customer service environment and would not dream of speaking to patients in such a manner. Very bad telephone manners and equally as terrible in person - they are letting the dentist good reputation down very much indeed - I have mentioned this to many people whome I come into contact with and those who also attend have agreed with me. The majority of the reviews all point the finger at the rude reception staff, surely something should be done!!!

Review by not saying on 24th October, 2012

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reception staff still rude, but a dental nurse jemma thackray a credit to the practice very proffessionall, gentle :-)

Date visited: oct 12

Review by james on 28th August, 2012

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very rude and sarcastic staff on reception, i know my teeth are not 100% but the dentist himself could be more proffessional than sjaking his head, not happy at all

Date visited: 23/8/12

Review by eee on 8th December, 2010

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The very worst reception staff in the universe, otherwise this would be a fantastic dentist. If the managers dont listen to these criticisms they are at fault.

Date visited: eee

Review by jeanette on 1st November, 2010

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It has taken me two years to find the courage to walk into a dentist through fear.From the moment I rang this practice I have been treated with curtiousy and understanding.I think the reception staff are really helpful and my dentist and her nurse could not have done anymore to reassure me.I would have visited years ago if I knew all the people at this practice were so nice and saved myself years of worry.Do not be put off by the negative comments on this site,this practice has excellent dentists and a professional reception team who have always treated me with respect.

Date visited: 1/11/10

Review by bridget walker hindle on 12th January, 2010

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I only went in to re make a apointment and reception was so rude to me with no emotions at all, my baby was fast asleep and i did not want to wake him and a parked on there car park for however long it took them to make the appointment, she just kept saying u can not park there, there was no one on the car park all i wanted was appointment after they had canc my last three, when u go in to see the nice young lady to have your teeth check she is lovley, i have a man now he is nice, they make up for the reception team

Date visited: august 09

Review by 2thetooth on 8th July, 2009

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I was in and out of the dentists chair within one minute on my last visit, and had forgotten to ask him a question whilst i was in there. On asking the reception staff if I could quickly see him to ask him the question she refused saying he was busy. Not appropriate considering he had given me just 55 seconds of his time for my money! I was also threatened with being ousted from their patient list for missing just one appointment earlier in the year, despite being a punctual customer for many years and never missing an appointment in the past. Be careful - these people have too much power and not enough consideration or respect for their paying customers. Despite this though I have always found my Dentist to be polite and attentive, however in my experience, the reception staff need to hone their cs skills..

Date visited: May09

Review by David Wall on 10th June, 2008

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I would like to thank Ms Cartmell and the TEAM HARDHORN for the very professional way in which they worked together in dealing with a difficult extraction. Everything was explained in detail and the care could not have been any better. Again, many thanks and keep up the good work. Dave Wall

Date visited: 9/6/2008

Review by elizabeth on 9th April, 2008

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terri my dentist is great, the manager is lovely,

Date visited: dec07

Review by sarah on 8th January, 2008

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I visited the practice last month, the reception staff couldn't have been more helpful and polite to my family and myself. Both receptionists greeted us as we entered the practice and were extremely helpful when the made us further appointments. The dentist we saw, a young lady downstairs was lovely and explained the treatment we needed. Her nurse too was very pleasant with us.

Date visited: 14.12.07

Review by kev on 19th November, 2007

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Terri anne Douglas is a lovely dentist, very re assuring, shame that can't be said for the reception staff who are at best curt, and very miserable on the whole. when ringing to say I was stuck in traffic and 10 mins late, they cancelled my appointment, not impressed and WONT be using them again.

Date visited: 25/08/07

Review by Sean Farrell on 1st August, 2007

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Friendly dentist and assistant very helpful and knowledgable.

Date visited: last year

Review by WONT SAY on 9th July, 2007

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THE LADY BEHIND THE COUNTER VERY SARCASTIC !!! COMMENTED ON HOW LONG SINCE MY LAST VISIT AND PRICES - DENTIST KEPT SHAKING HIS HEAD WHEN LOOKING - NOT PROFFESSIONAL !!!!

Date visited: 24/5/07

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