Reviews of Elizabeth Ann, Exeter
Review by SUSAN MURRAY on 3rd May, 2012
Add your review Date visited: 02/05/2012
The most rude, arrogant and patronising lady owner I have ever come across. She has not idea what good customer service or customer satisfaction means. I bought a pair of shoes to go with an outfit for my daughters wedding but when I got them home they did not go with with it. I returned to the shop to request a refund but was told rather rudely and with no discussion that They do not give refunds. I was not offered an exchange or credit note and when I pointed out that I was not told this at purchase and there was no sign displayed to inform their customers of this I was told they did not need to inform their customers and that it was their terms and conditions on their receipts. I pointed out this was a bit late as you were only given a receipt AFTER purchase. I have never know such a bad attitude in a shop before and will never go there again
Review by Jane on 15th July, 2011
Add your review Date visited: Various
I have bought many pairs of shoes from this shop but refuse to go now as the lady owner has been rude to me on two separate occasions. I would add that the assistant is extremely helpful and you could see how uncomfortable she felt. Such a shame as this shop has lovely shoes but nothing would ever persuade me to go back in there again!!
Review by V. Brinton on 27th April, 2011
Add your review Date visited: 23rd April 2011
I bought 2 pairs of shoes in the sales total £85 , Size 3 then decided that I would get another pair when I got home as they were so comfortable, and I knew there was onother pair in that size. I live in Cornwall , so rang to ask if the manageress could send them though the post , she was most unhelpful , to the point of rudeness
I will not be going into that shop again . I would strongly recommend that the manageress go on a customer relation course!! V. Brinton
Review by sara paleschi on 11th March, 2011
Add your review Date visited: 8/3/11
dont bother,oldfashioned dated shoes and the very rudest owner/manager ever,
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